Customer Service

This was supposed to be the view from our hotel the first night of our vacation on the northern California coast. But when I called to confirm arrival time while we were driving that afternoon, we learned we did not have a reservation. The hotel was overbooked. What? My husband had reserved a room months ahead.

Reminded us of the Seinfeld episode - You know how to make reservations, but you don't know how to keep reservations!

The owner could tell my husband was upset and assured us he did not normally do business this way. Someone new had overbooked the hotel by four rooms that night. To make up for it, he reserved a room for us in another hotel in town. That's not what where we wanted to be, but when he said he had already paid for it and we would be staying the night free, we knew we were dealing with someone who cared about customer service.

I took this photo the next morning when we went over to thank him in person for our night at the other hotel. We saw why his hotel was booked solid. Excellent customer service and a beautiful ocean view. A winning combination.